Frequently Asked Questions
When will my order be delivered?
If the item you have ordered has In Stock
next to it, the item is currently in stock. Orders placed before 12:30pm are normally despatched for delivery on the next working day.
If the item has Low Stock
next to it, please call us on 01733 205123 to confirm availability before ordering.
Scotland – Lowlands and Central: orders despatched to these areas can take up to two working days to be delivered.
Scotland – Highlands: orders despatched to these areas can take up to three working days to be delivered.
After placing your order, you will receive an email confirming the scheduled delivery date.
Please note: The scheduled date is the date on which our carriers are expected to deliver your order. Unforeseen circumstances can occasionally cause delays, so we advise customers not to arrange installation work until the goods have been received and checked.
The Electric Cable Company (GB) Ltd cannot accept liability for costs arising from an order not being delivered on the expected date.
How much will my order cost to be delivered?
Delivery is free to most mainland UK addresses on orders over £150.00 excluding VAT.
Orders below £150.00 excluding VAT are subject to a delivery charge of £12.50 plus VAT.
Please note: Standard delivery charges exclude all UK islands, including Northern Ireland, and the following postcode areas:
HS1–HS9, all IV postcodes, KA27–KA28, KW1–KW17, PA20–PA21, PA41–PA49, PA60–PA88, PH36–PH44, TR21–TR25 and ZE1–ZE3.
Please contact us for a delivery quotation before purchasing for any excluded destination.
Returns and Exchanges
You may return eligible standard-stock items within 14 days of receipt for a refund or exchange. Products must be unused, in brand-new condition and returned with their original packaging.
Cut lengths of cable, specially ordered products and other goods made or prepared to a customer's specification may not be eligible for cancellation or return unless they are faulty or incorrectly supplied.
If the error is ours or the goods are faulty, we will also reimburse reasonable return carriage costs where agreed in advance.
If you would like to return an item or report a problem, please call us on 01733 205123 or email sales@electriccable.co.uk. We will explain how to proceed and help resolve the issue.
Please notify us of any problem as soon as possible and within the applicable returns period.
We care about our customers and continually work to improve our service. Please contact us if you have experienced a problem or have suggestions about how we can improve.